As an entrepreneur, you should be looking for all of the competitive advantage you can get your hands on. One way to easily gain an edge over competitors of any size is by using a virtual SOHO PBX service. Such a system can make a company appear bigger than it really is by using certain really cool components.
For starters, an Internet based telephone system uses an auto attendant, or virtual receptionist, just like the largest corporations do. This feature automatically answers, and directs, incoming phone calls so they end up at the correct employee or area.
Call answering rules allow you to configure how inbound phone calls are routed, and are very flexible. An inbound call can go to voicemail, any extension or other phone numbers based on how you set up the rules. These include the time of day, what day of the week it is, and even the caller ID of the inbound call.
A call queue system can be set up, which puts inbound calls in a holding pattern until someone can answer the phone. You can decide what the caller listens to as they wait, such as music, or a company message. Call queuing makes sure that incoming calls are handled as swiftly and efficiently as possible.
A feature rich voicemail service is included that allows inbound phone calls to be answered with professional salutations and messages to be left in individual mailboxes. Notification can be sent when a new message is received, and it is even possible to get the message attached to an email, giving you the ability to efficiently take care of the issue.
Many phone extensions let you quickly send phone calls to the appropriate employee. This will also give your company the facade of having various departments with many employees. Extensions can be added as you need them, allowing for easy and affordable phone system growth.
When using an Internet based telephone solution, you get the choice of a local phone number, a toll free number, or you can have both. Though the toll free option will not be more expensive to use, it will give your small business that large corporate feel.
The above are some of the advanced features offered by a virtual hosted PBX solution that will assist in the effort to make your company come across to people to be bigger than it really is. Try an inexpensive, simple to use online phone service and begin to see how its tremendous features can really work towards improving the bottom line of your company.
